Thank you for shopping with Akhroot.com . We stand behind the quality of our products, and we want you to be completely satisfied with your purchase. If you receive a damaged product, we offer refunds subject to the conditions outlined below.
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Eligibility for Refund
- We offer refunds on damaged items only. To be eligible for a refund, you must provide video proof of the damaged product being unboxed.
- The video must clearly show the unboxing process, including the opening of the package and the condition of the product upon receipt. Please ensure that the video clearly captures any damage to the product.
- Refunds will not be issued for items damaged due to misuse, improper handling, or any reason not attributable to manufacturing defects or shipping damage.
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Submitting a Refund Request
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To initiate a refund request, please follow these steps:
- Contact us on WhatsApp at +919039071440 within 7 days of receiving the damaged item to notify us of the issue.
- Attach the video proof of the unboxing process, clearly showing the damage to the product.
- Provide your order number and any relevant details about the damaged item.
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Refund Process
- Once we receive your refund request and video proof of the damaged product, we will review the information provided.
- If your refund request is approved, we will issue a refund to your original method of payment within 7 business days.
- The refund amount will be for the purchase price of the damaged item, excluding any shipping costs.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us on WhatsApp on +919039071440 .